Missouri Department
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Division of Employment Security
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Frequently Asked Questions - Workers
Direct Deposit Form Holidays Missouri UI Terms

[(Previous Topic) How Do I Get Through On The Phone?]
[(Next Topic) What Is My Personal Identification Number (PIN)?]

How Do I Start A Claim?

Workers should file for benefits as soon as they become unemployed. A delay in filing may result in loss of benefits.

By Internet

The Internet claim filing system is available 24 hours a day, except between 11:30 PM on Saturday and 12:31 AM on Sunday, Central Time. You may also use the Internet claim filing system to file your weekly claim.

To file your claim using the Internet, go to www.moclaim.com.

By Telephone

The telephone filing system is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday, except holidays. The Regional Claims Centers answer calls in the order they are received and every effort is made to keep wait times to a minimum.

You must call from a touch-tone phone. A rotary phone will not work. If your phone has a PULSE/TONE switch, set the switch to TONE after your call is answered. Most public pay phones can be used to access our system.

Your call will be answered by an Interactive Voice Response (IVR) system. You will be given a menu of services.

Menu
To file a claim, press 1
   (for new claims, renewed claims or weekly claims)
For Information, press 2, then:
  • For automated information about a week you have already claimed or about your unemployment benefit year, press 1
  • For automated information about a pending appeal, press 2
  • For address changes or problems with your Personal Identification Number (PIN), press 3
  • To speak with a claims representative, press 4
  • For information about the steps you must follow after filing your claim, press 5