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Division of Employment Security
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Frequently Asked Questions - Workers
Direct Deposit Form Holidays Missouri UI Terms

[(Previous Topic) How Are My Benefits Figured?]
[(Next Topic) How Do I Prepare To Make My Weekly Claim?]

What Do I Do After Starting a Claim?

Filing a new claim, or renewing an existing claim,
is the first step in the unemployment process.
After you have filed a new claim, or renewed
an existing claim, you will need to file a weekly
claim for each week that you want to receive
unemployment benefits. If required, you must
also make a work search. You cannot be paid benefits,
even if you are eligible, unless you correctly file
weekly claims.

A claim for benefits is made on a calendar week basis. A calendar week begins on Sunday and ends on Saturday. You must wait until the week is over before you make the weekly claim for benefits. On the Sunday after you file your initial or renewed claim, you should file your first weekly claim.

By Internet

The Internet claim filing system is available 24 hours a day, except between 11:30 PM on Saturday and 12:31 AM on Sunday, Central Time. To file your weekly claim using the Internet, go to www.moclaim.com.

After completing your weekly claim using the Internet, you will receive a confirmation page indicating that your claim has been accepted. If you close or disconnect the Internet weekly claim site before receiving the confirmation page, you will have to return to www.moclaim.com and start again.

By Telephone

To make your weekly claim by telephone, call the number for your area Regional Claims Center. Your call will be answered by the Interactive Voice Response (IVR) system. You will be given a menu of services available. If you choose the option of filing a claim, a prerecorded voice will ask you questions, one at a time. Answer "Yes" by pressing the number "1" or "No" by pressing the number "9" on the telephone keypad.

If you answer a question wrong, you will be given an opportunity to correct your answer. If you get disconnected or hang up before you hear that your claim has been accepted, you will have to telephone again and start over to file your weekly claim.

Whether using the Internet or telephone to file your weekly claim, you can only claim the week that ended the Saturday before you call and the two prior calendar weeks. If you have any problems or doubts about how to answer the weekly claim questions or how to use the system, call your area Regional Claims Center.

Every effort has been made to ensure fast, convenient and reliable service for unemployed workers. Payment information is normally available 24 hours after you file your weekly claim by using the Internet or telephone Interactive Voice Response (IVR) system. You can be assured your claim was received if the telephone system told you it was accepted or you received a confirmation page on the Internet.