[(Previous Topic) How Do I Change My Address?]
[(Next Topic) Can I Work Part Time And Receive Benefits?]

How Can I Get Information About My Claim?

You can obtain information on your claim using the Internet by going to "View My Claim/View Claim History" or by using the automated telephone (IVR) system. The Internet website is available 24 hours a day and the automated telephone system is available from 1:00 PM Sunday through 5:00 PM Friday. You can find out if benefits have been paid on your claim and in some cases why benefits were not paid. The IVR system can give you information on the most recent week claimed and the prior two weeks. The IVR system can also tell you the status of a pending appeal. The Internet website will allow you to obtain information on the current claim as well as past benefit year claims. Payment notices are not mailed out when a direct deposit payment is made. You will need to use the Internet website or the IVR system to track your account balance and when payments are made.

The wait time for automated information is very short. Waiting for a claims representative to answer your questions may involve being on hold for an extended period of time.

If your question is about benefits, be sure to allow 10 working days from the date you filed your weekly claim before contacting us.