This unit is responsible for providing information and attempting to resolve disputes between employers and injured employees prior to a case escalating to formal litigation. Division information specialists receive approximately 2,500 telephone calls per month from employees with questions about workers' compensation. These calls are made on a special 800 number set up for employees only. The number is 1-800-775-COMP (2667). Referrals are made to the Dispute Management Unit when it appears that a dispute can be resolved at the early stages of a case by intervention from the Division. Written requests for mediation from injured workers also are received by the mediators to determine if any disputes can be resolved by telephone conferences, rather than a personal appearance at one of the adjudication offices.

Also, the Division has established a toll-free help line for employers with questions relating to their rights and responsibilities. That number is 1-888-837-6069.

Frequently Asked Questions for Employees